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How 6777bd1 Handles Your Personal Information

When you open an account with us and use bKash, Nagad, or Rocket to manage your wallet, we collect and process certain personal data to keep your account working securely.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataCookie and device policyContact us to request changes
6777bd1 How 6777bd1 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team can help. We handle privacy requests separately from general account queries so your data concern gets a direct response without getting lost in the queue.

Live Chat Start a live chat session from your account dashboard. Privacy requests raised here are escalated to our data team and handled separately from general support tickets.
Email Support Send your privacy request by email with your registered account details. We confirm receipt and provide a substantive response within the timeframe required by applicable rules.
Account Help Centre Log into your account on mobile or desktop and open the Help section. You can submit a data access or deletion request directly from there without needing to contact support first.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data handling practices across every part of the platform — from the moment you register to every bKash, Nagad, or Rocket transaction you make. Your account security is maintained through SSL encryption on all data transfers and secure token-based session management on mobile and desktop.

Cookies and Tracking We use session cookies to keep you logged in and functional cookies to remember your payment method preference. You can manage cookie settings from your browser at any time.
Account Security Your account is protected by password hashing and OTP verification. We never store your bKash, Nagad, or Rocket PIN — only a tokenised reference used to confirm payment routing.
Data Retention We keep your account records for as long as your account is active and for the period required by applicable law after closure. Inactive accounts are flagged for review under our retention schedule.
Requesting Changes You can request a copy of your data, ask us to correct inaccurate details, or request deletion. Submit the request through live chat or email with your registered account information for verification.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, reach us through live chat or the Help section in your account.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session activity to keep your account secure.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, or where we are required to do so by applicable law.

Log into your account, open the Help section, and submit a data access request. Alternatively, email us with your registered account details and we will respond within the required timeframe.

Yes. Submit a deletion request via live chat or email. We process it once identity is confirmed, subject to any retention period required by law for transaction records.

Session cookies keep you logged in across your mobile and desktop sessions. Functional cookies remember preferences like your last payment method. You control cookie behaviour through your browser settings.

No. We never store your bKash, Nagad, or Rocket PIN. Payments are confirmed through a tokenised reference only — your PIN stays entirely within the respective wallet app.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.